Terms of Use

1. About BangBangKan

BangBangKan is operated by Ascenny. It helps people find a local to view a rental home in Malaysia or Singapore for them.

If you have any questions, email hello@bangbangkan.com.

2. What we do and don't do

BangBangKan is a matching platform. People who plan to rent a home in Malaysia or Singapore but aren't there yet (posters) post a request, and locals (helpers) make offers to view the home for them in person.

We only:

• let posters post requests and helpers make offers;
• show the poster and the chosen helper each other's contact details after a deal, so they can talk on WhatsApp;
• let both sides review each other, so everyone can find people they can trust.

We don't:

• handle money. The poster pays the viewing fee directly to the helper. We never hold it, and we take no commission or fee.
• arrange or take part in viewings, or check the home, the landlord or the agent.
• guarantee that any post, offer, user, home, landlord or agent is real, reliable or suitable, or that a post will get offers or a deal.
• take responsibility for payments or disputes between users, or for the result of a viewing.

Anything you agree with another user, such as the viewing time, the fee and how to pay, is between the two of you. BangBangKan is not a party to it.

Signing up for and using BangBangKan is free for now.

3. Who can use BangBangKan

You must be 18 or older to sign up for and use BangBangKan.

If we suspend your account, you may not use another account to keep using BangBangKan.

4. Your account

• One person, one account, and one WhatsApp number per account. Don't sign up for someone else or let anyone else use your account. Your name must not pretend to be BangBangKan, its support team or anything official.
• Sign up with your own email address and confirm it through the link we send.
• Give true details. Your WhatsApp number must be one you use and that has WhatsApp.
• Keep your password safe and never share it. We will never ask for your password.
• You are responsible for what happens under your account. If you think someone else has used it, change your password right away and email us.

5. Posts and offers

When you post:

• One post is for one home. To have several homes viewed, make one post for each. You can have up to 5 open posts at a time.
• Describe the home and what you want checked honestly.
• Only add listing photos you are allowed to share (for example, from the landlord or agent). Don't add unrelated photos or other people's private photos.
• Only the helper you choose sees the full address and the listing link.
• Once someone has made an offer, the location can't be changed. A post with no helper chosen by its latest viewing date expires on its own.

When you make an offer:

• Only make offers on homes you can really go and view, and be honest in your price and message.
• You can have one offer per post. Until you are chosen, you can change or withdraw it, and make a new one after withdrawing.
• You can't make an offer on your own post.

6. Deals, finishing and cancelling

• A deal is made when the poster chooses one helper's offer. The post then stops taking offers, both sides see each other's WhatsApp number (and WeChat ID, if given), and the helper sees the full address and the listing link.
• The two of you agree the viewing time, the fee and how to pay on WhatsApp. We suggest posters pay after they receive the photos or videos.
• After the viewing, once the photos or videos have arrived, the poster taps “Mark viewing as done”.
• Either side can cancel a deal, giving a reason. The post then opens again and the poster can choose someone else. A helper whose deal was cancelled can't make another offer on the same post.
• After a deal is finished or cancelled, both sides can review each other (see the next section).

7. Reviews

• Within 14 days after a deal is finished or cancelled, both sides can review each other: 1 to 5 stars plus a short comment.
• Each person can review once per deal, and a review can't be changed once it is sent.
• Reviews go public together once both sides have reviewed, or after 14 days if only one side has. Until then, the person being reviewed can't see it.
• Reviews must be honest and about your own experience. No fake reviews, no trading good reviews, no using reviews to threaten or get back at someone, and no contact details or private information about anyone.
• Admins may hide reviews that break these rules. Hidden reviews don't count towards ratings.

8. Rules for helpers

When you view a home for someone:

• Get the landlord's or agent's permission and agree a time before the viewing. Never enter a home without their permission.
• Respect the home and the people who live there: don't touch or take anything, and leave it as you found it.
• Follow the rules of the landlord, the agent and the building management.
• Only photograph or film the home, and avoid people's faces and personal belongings.
• Tell the poster honestly what you saw. Don't make things up or leave things out.
• If you can't go, tell the poster as early as you can and cancel the deal on BangBangKan.

9. What is not allowed

When using BangBangKan, you must not:

• make fake posts or offers, give false information or pretend to be someone else;
• scam anyone, or ask for any money beyond the agreed viewing fee, such as a deposit, rent or other charges;
• harass, threaten or insult anyone, or share sexual, violent or other inappropriate content;
• discriminate against anyone because of their race, religion, nationality, gender or anything else;
• post ads, spam or repeated posts, or use BangBangKan to sell other things;
• collect other users' data, for example by scraping the site, or use contact details from a deal for anything other than the viewing;
• enter a home without the owner's or agent's permission;
• attack or disrupt the site, or try to get around its security;
• do anything that breaks the law in Malaysia, Singapore or where you are.

10. Staying safe

We don't take part in viewings, so please look after yourself:

• When you meet anyone, meet in a busy, public place.
• Never pay a deposit or rent through a stranger. Only pay a landlord or agent you have checked, ideally after signing a tenancy agreement.
• Check that the agent is real: look up Malaysian agents in the BOVAEP register, and Singapore agents in the CEA public register.
• Pay the viewing fee after you receive the photos or videos, not upfront.
• If something feels wrong, stop and report it to us.

11. Reports and moderation

• If a post or user looks suspicious, tap “Report” on the post or profile page, or email hello@bangbangkan.com. The person you report won't know who reported them.
• To keep everyone safe, admins may take down posts, remove photos or profile pictures, hide reviews and suspend accounts. When a post is taken down, the poster sees the reason.
• A suspended account can't log in, its open posts are taken down and its waiting offers are removed. Existing deals stay, so the other side can still reach the person.
• Every admin action is logged.
• If you think we got it wrong, email hello@bangbangkan.com and tell us why.

12. Content and rights

• You keep the rights to the posts, photos, offers and reviews you add (or they stay with whoever owns them).
• You allow us, free of charge, to store, show and process this content on BangBangKan (for example, resizing photos) to run the site. This ends when you delete the content or your account; reviews that are already public follow the rules for deleting your account.
• You confirm that you have the right to share this content and that it doesn't break anyone else's rights.
• The BangBangKan name, logo, puppy and site design belong to Ascenny. Please don't use them without our permission.

13. Deleting your account

You can delete your account at any time at the bottom of the “Me” page. If you have a deal in progress, finish or cancel it first.

What is deleted and what stays is explained in the Privacy Policy.

14. Limits of our responsibility

BangBangKan is provided as it is. We do our best to keep it running, but we can't promise it will always be available or free of errors, and we may pause it for maintenance or improvements.

As far as the law allows, BangBangKan and Ascenny are not responsible for:

• payments, deposits, rent or disputes between users;
• how a viewing goes or its result;
• the home, the landlord or the agent;
• information or content from users;
• losses caused by the site being unavailable or not working properly.

Nothing in these terms limits any responsibility that the law doesn't allow us to limit.

If you have a dispute with another user, please try to settle it with them first. We handle reports, but we don't rule on disputes between users.

15. Changes to these terms

We may update these terms. When we do, the “Last updated” date at the top changes.

For important changes, we will let you know on the site or by email.

If you keep using BangBangKan after an update, you accept the new terms. If you don't agree, you can stop using BangBangKan and delete your account.

16. Governing law and language

These terms are governed by the laws of Malaysia.

These terms are written in Chinese and English. If the two versions differ, the English version prevails.

If any part of these terms can't be enforced, the rest still applies.

17. Contact us

Questions about these terms? Email hello@bangbangkan.com.